Dexscreener
Dexscreener handles data deletion separately from refunds for paid services
Dexscreener treats personal-data deletion separately from refunds for paid token services. Removing information concerns the records or content the platform holds; recovering a payment concerns the order and its eligibility. A deletion request therefore needs a clear description of the information involved. A payment complaint needs its own explanation and supporting records. Token-profile information, personal account details and blockchain trading activity also have different removal boundaries.
Key takeaway: Personal-data deletion can leave records the platform may need to retain for legal obligations, dispute resolution or enforcement of its agreements.
Profile removal and the records behind a market
Token descriptions and social links belong to a different information layer from the transactions behind market analytics. Token information can come from external token lists or Enhanced Token Info. Removing a displayed description does not establish what happened to the underlying market records.
Blockchain activity supplies the platform's screeners, charts and analytics through its indexer. A change to a profile therefore should not be read as a reversal of a trade.
The platform also reserves discretion to restrict content and metadata visibility. Such action does not determine ownership or legal rights.
A missing description proves only that the description is absent from the view you checked.
Which paid orders qualify for a refund?
Refund eligibility covers fully paid Enhanced Token Info, Token Advertising and Community Takeover orders. Requests must fall within 14 days of completion and concern duplicate charges, platform technical delays or platform cancellation, excluding malicious or misleading orders.
Deleting a token profile does not qualify for a refund. Other exclusions include dissatisfaction after completion, inactive tokens, customer-side launch problems and unapproved Community Takeover orders.
Personal-data deletion and retention limits
Personal-data requests can concern access, correction or deletion. Account settings may support changes to certain information; contacting the platform through the Privacy Policy's Contact Us section provides another route.
The information covered by a request
Information to change or remove
A useful request identifies the account and specific information involved. Describe whether you want a correction or deletion, especially when an inaccurate detail needs replacement.
Information the platform retains
The platform may retain information where a legal obligation requires retention or another lawful basis permits it. Its retention purposes include resolving disputes and enforcing agreements. Deleting visible details therefore does not establish complete erasure of every related record.
Records to keep before submitting a request
A short record of the issue makes the requested change easier to identify. Keep your own copies of relevant correspondence rather than relying solely on an account view you intend to change.
- If personal information is wrong, identify the field and intended correction.
- If content remains visible, record its location and the specific material involved.
- If payment is disputed, retain the order number, token address and payment record.
- If support has replied, preserve the response and any outstanding request for information.
Send refund requests to customer support from the email address used to place the order, stating the order number, token address and reason. Support evaluates eligibility before initiating a refund.
Boost purchases and activation failures
Boost purchases have separate terms: purchases are final, non-cancelable and non-refundable, including removal for security concerns or agreement violations. Unused or expired Boosts do not receive extensions or compensation.
If a Boost fails to activate, contact customer support about the technical failure. The platform may repair the problem, provide complimentary Boosts or issue a discretionary refund. This exception concerns technical activation problems; it does not promise repayment whenever visibility disappoints. Purchasing Boosts does not guarantee a particular ranking.
Credits for unsuccessful orders
Support may offer single-use credits for unsuccessful pre-sale launches or unapproved Community Takeovers. Only pre-sale orders placed within the last 14 days qualify for consideration. Flagged malicious users cannot receive refunds or credits.
How can I confirm what a deletion request changed?
A deletion response should identify the information addressed and distinguish any retained records from the material removed. Compare that response with the scope of your request. A generic acknowledgement confirms receipt, not the disappearance of every item you named.
For public content, note which field or item remains visible when describing an unresolved issue. For personal information, ask about the particular record still in question. This keeps a follow-up focused without assuming an account change also removed public market information.
Content disputes and restoration requests
Copyright or trademark complaints follow a content-dispute process rather than the ordinary deletion route. Rights holders or authorized agents can submit notices identifying the material, its location and the basis of the complaint.
A user whose material the platform removes for alleged infringement may submit a counter-notice. The platform reviews completeness and authenticity, then forwards a qualifying notice and its personal information to the complainant. Restoration remains conditional: if the complainant does not supply proof of a court filing within 10 business days, the platform may republish the material. A counter-notice is therefore a specific restoration request, not a general undo command.
Key questions about Dexscreener
How long can an approved refund take to arrive?
Refunds return through the original payment method in weekly batches, with processing taking up to four weeks. Financial institutions may need additional time.
Can someone submit a personal-data request on my behalf?
An authorized agent can submit a personal-data request with your written permission. The agent must provide proof of authorization before the platform processes the request.
Does a deletion request have a fixed completion deadline?
The privacy policy describes processing consistent with applicable law without specifying one universal completion period. The platform may request identity information, including services used, residence and contact details.
Can I move a mistakenly purchased Boost to another token?
A purchased Boost cannot transfer to another token. Its assignment concerns a specific token address and chain, so another token with the same name does not provide an interchangeable destination. The purchase terms place responsibility for selecting the correct token on the buyer.
Will disconnecting a linked social account delete information already collected?
Disconnecting a linked account does not establish deletion of information already collected. The privacy policy provides a disconnection option through the external account or device settings, while requests concerning stored personal information use its separate access, correction and deletion provisions.